Gekaperte Mitgliedskonten - Erste Hilfe(n)

eBay-Mitarbeiter: »What is the User ID of that account?«

Helferin: Name des gekaperten Mitgliedskontos

eBay-Mitarbeiter: »Please give me a minute to review that account.«

eBay-Mitarbeiter: »Thank you for reporting this account. But it looks like we have already taken down the fraudulent auctions and are in the process of returning this account to its original owner.«

Helferin: »By the moment there where new mobiles listed in the last 30 minutes ...«

eBay-Mitarbeiter: »Oh okay.«

eBay-Mitarbeiter: »I see one auction.«

Helferin: »Yes, it came in 20 minutes before.«

Helferin: »So we know, the hacker ist still online.«

eBay-Mitarbeiter: »This isn´t your account, correct?«

Helferin: »No, it is not. The real owner is not able to log in.«

eBay-Mitarbeiter: »Okay. I´m going to restore the account.«

eBay-Mitarbeiter: »And take down the auctions.«

Helferin: »Password is changed.«

eBay-Mitarbeiter: »Right, I´ll reset the password and send the owner some emails that will help them get back on.«

Helferin: »Okay. Are you sure, that the mail adress is still the right one?«

eBay-Mitarbeiter: »Yes.«

Helferin: »Okay. So I can tell her, that now the account is sure?«

eBay-Mitarbeiter: »Give me one minute.«

Helferin: »Maybe it would be better to cancel the whole account and restore it tomorrow with ebay Germany?«

eBay-Mitarbeiter: »No. I can do that right now. Please give me a few minutes.«

Helferin: »Okay, I´m waiting.«

eBay-Mitarbeiter: »Okay. I have secured the account.«

eBay-Mitarbeiter: »In a few minutes, she´ll receive an email that will help her set a new password.«

eBay-Mitarbeiter: »And get back on her account.«

Helferin: »So tonight nothing more can happen?«

eBay-Mitarbeiter: »Should be secure.«

Helferin: »Thank you very much!«

Helferin: »Bye.«

eBay-Mitarbeiter: »You´re welcome. Thank you for using Live Chat. Have a nice day.«